Response
Incident center
Severity, affected service, timelines, and release correlation — structured for operations, not a generic ticket list.
Active / monitoring
SEV-3monitoring
Delayed Stripe Webhook Processing
Service Billing Worker
Webhook queue latency exceeded SLO.
Timeline
Queue depth alert; p95 latency 45s
Worker pool restarted; replay started
Resolved
resolvedSEV-2
SEV-2resolved
Elevated Error Rate After Asset Release
Service ASTRYX Inventory
Verification detected elevated 500s after release.
Owner: Jordan Kim
Resolution: Rollback to previous stable version.
resolvedSEV-3
SEV-3resolved
PDF Generation Timeout
Service IWCD CMS PDF Generator
Large change order PDFs timing out at 60s cap.
Owner: Sam Okonkwo
Resolution: Render timeout increased and line item batching added.